Straight answers
The questions we get every single week.
Central Texas has its own physics — long brutal cooling seasons, real humidity, cedar in February and a freeze every few winters. Most of the confusion comes from advice written for milder climates.

General HVAC questions
How much does a service call cost?
$100 flat. A technician comes out, evaluates the system and identifies the issue. If you approve the repair, the $100 is credited toward it. If you decide against the repair, the $100 stands as the fee for the visit. You know that number before we get in the truck, and nothing gets done beyond the diagnosis until you have approved a price for it.
What does a service call cost after hours or on a holiday?
$150. Nights, weekends outside our Saturday hours and holidays are a $150 service call instead of $100. Outside these hours, emergency calls go to (512) 810-1518.
How much is preventive maintenance, and is it a yearly plan?
$300 per system, per visit, and no — it is not a yearly plan. $300 buys one comprehensive maintenance visit on one system, booked whenever you want it. There is no membership and nothing renews. If the house has two systems, it is two — most two-story homes in Central Texas have two.
What does a maintenance visit actually include?
The outdoor unit is cleaned and the drain lines are cleaned, and we check the compressor, the fan motors, the blower motors, the capacitor, the contactor and the refrigerant levels. Those are the parts that drift out of spec quietly through the spring and take the system down in July.
Are you licensed?
Yes. ATX Clima LLC holds Texas TACL #TACLB139042E, issued by TDLR. It is in the footer of every page on this site, and you can check it against the TDLR licence search — you should do that with any HVAC contractor in Texas, not just us.
What brands do you install and work on?
Lennox, Trane, Carrier, Bryant, Mitsubishi, Daikin. We are not a dealer for any of these brands. This is simply the equipment we install and service.
Do you offer financing?
Financing is available through AC Credit Service, an outside financing company. Rates, terms and approval decisions are theirs, not ours — their site has the details. You can reach them at https://accreditservices.com.
What kind of warranty do you offer?
Every unit has different warranty terms depending on the manufacturer. We typically offer a 1-year labor warranty on units and mini-split systems that we install. Parts warranties vary by manufacturer and unit.
What are your hours?
Mon – Fri, 7:00 AM – 7:00 PM. Saturday, 8:00 AM – 2:00 PM. Sunday, Closed. Outside these hours, emergency calls go to (512) 810-1518.
What does a new system or a repair cost?
That gets quoted per job, and there is no honest way around it. The number depends on the type of system, the equipment required, the installation conditions and the work involved — attic access, line set length, electrical, the condition of the ductwork. Anyone who gives you a replacement price over the phone is giving you a number they intend to move.
My AC runs all day and the house never gets cold. What is happening?
On a 100-degree Central Texas afternoon a correctly sized system is supposed to run nearly continuously — that is not the fault. The fault is when it runs continuously and the temperature still climbs. That is usually low refrigerant from a leak, a dirty or iced evaporator coil, a failing compressor or capacitor, or a duct system that cannot move the air the equipment is producing. They feel identical from the thermostat and they are diagnosed differently.
Why is my house cold and still clammy?
Because Central Texas is humid, unlike the desert Southwest, and an oversized system satisfies the thermostat before it has run long enough to pull moisture out of the air. It short-cycles, the house reads 72 and feels like a basement. That is a sizing and runtime problem, not a thermostat problem, and it is one of the most common consequences of replacing equipment without doing a load calculation.
My system is low on refrigerant. Should I just have it topped off?
Refrigerant is not consumed — a sealed system does not use it up. If it is low, it leaked, and it will leak again. Adding refrigerant without finding the leak buys you a few weeks and costs you the same money next time. Sometimes a top-off is the right short-term call while you plan a replacement; it should be a decision you make knowingly, not a repair somebody sells you.
How long does an air conditioner last in Central Texas?
Less than the brochure suggests, because the run hours here are enormous — roughly seven months of cooling and a lot of it at full load. Systems in this climate generally reach the point where repairs stop making financial sense sooner than the same equipment would somewhere with a real winter. Maintenance and correct airflow are what stretch it back out.
There is water on the floor by my indoor unit. Is that serious?
It is worth handling today. Almost always it is a blocked condensate drain — Central Texas water is hard and the mineral scale plus biological growth closes a drain line off, so the pan overflows. It is a small job when you catch it and a ceiling repair when you do not.
Do you work on commercial buildings?
Yes. Residential and commercial both — packaged rooftop units, split systems in offices and shops, and light commercial mechanical along the I-35 corridor and out into the smaller towns.
What areas do you serve?
We are based in Austin, TX and cover 23 Central Texas cities: Manor, Austin, Pflugerville, Elgin, Round Rock, Cedar Park, Georgetown, Bastrop, Cedar Creek, Leander, Lago Vista, Lakeway, Temple, Smithville, Kyle, Buda, San Marcos, Johnson City, Spicewood, Horseshoe Bay, Fredericksburg, New Braunfels, Waco.
How soon can you get out here?
Call and ask — it depends on the week and on whether you have cooling at all. No cooling during a heat advisory and no heat in a freeze get prioritized over planned work, and there is a separate emergency line on (512) 810-1518 for exactly that.
Should I cover my outdoor unit in winter?
No. A fully wrapped condenser traps moisture and gives rodents a nest, and if the system is a heat pump it needs to run all winter anyway. If a hard freeze is coming, the useful preparation is different: know where your water shutoff is, keep the system running rather than shutting it off, and change the filter so airflow is not restricted when the equipment is working hardest.
Is cedar fever really an HVAC problem?
Partly. Mountain cedar pollen in December and January, and oak pollen in spring, get pulled into the return along with everything else and end up in the filter, the blower and the coil. A restrictive filter that never gets changed hurts airflow and equipment life; a good filter that does get changed, plus a return that is actually sealed, is most of what indoor air quality means in practice here.
Do you replace ductwork, or only equipment?
Both, and the duct system is often the more important half. Undersized returns, crushed flex, disconnected boots in the attic and leaky plenums are why one room never cools no matter what equipment is sitting outside.
Questions by service
Each service page carries its own set of questions specific to that kind of work.
Question not answered here?
Call or text (512) 840-8112. If it is a question worth asking, it is worth a straight answer, and we would rather give you one than have you guess. If it is an emergency rather than a question, call (512) 810-1518.
Call (512) 840-8112
Service call · $100
Still not sure what your system needs?
That is normal, and it is not your job to know. Call or text (512) 840-8112 and describe what you are seeing — we will tell you which of these it actually is.
ATX Clima LLC · Austin, TX